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Jane K. Cleland, author, curriculum developer, corporate trainer, and meeting facilitator, has more than 25 years’ experience. She has developed content used by scores of corporations and government agencies throughout North America, as well as organizations in Europe and Asia. Her clients have included American Express, Pepsi, Pfizer, Pricewaterhouse Coopers, Zenith Media, OMD, DAS, the American Association of Advertising Agencies, the American Management Association, the Universities of Toledo, Clemson, and Ulster (U.K.), the Hong Kong Bureau of Trade, and the Singapore Health Promotion Board, among many others. Jane’s had four non-fiction books published and has scripted and presented two training videos, all on business communication topics. Jane also writes the Josie Prescott Antiques Mystery series. She’s on the faculty of Lehman College, part of the City University of New York.